FORUM - Slawistyka

Shell Business Centre

Shell Business Service Centre in Krakow provides its customers with services in three main areas: Finance Operations,
HR Services and Customer Service. In addition, being international and well-established, the company gives a unique chance of working with people from all over the world in a young and rapidly developing organization.

Customer Service Professional - Czech/Slovak speaker
Responsibilities :
• Be the first point of contact for Customers
• resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards
• Provide assistance to customers in self-service mediums and assist customer to complete transactions
• Record and follow up all customer contacts in customer facing systems for the service accredited
Requirements :

• Very good Czech or Slovak (written and oral proficiency)
• Good English
• Positive customer focus attitude and passion for working with customers
• Competence in problem solving with customer facing services
• Excellent communication skills
• Ability to cooperate in a team
• IT software familiarity (Microsoft Office and Internet)

Benefits of working at Shell:

• Interesting work in international environment
• Attractive salary and bonuses
• Medical care and individual life insurance
• An unique opportunity to take part in interesting and professional trainings and to plan your own career path
• Sports programme & facilities e.g. Multisport Benefits Card, our own gym and own volleyball and football teams
• Good atmosphere at work and comfortable working environment: own canteen and a few “relax rooms”

If you are interesting please register on shell.pl